1) Shopping on line
Purchases made on BorcianieBonazzi.com are regulated, although not expressly provided for by the following purchase conditions, by Legislative Decree n. 185 of 22 May 1999 relating to the protection of consumers in the matter of distance contracts as well as the Legislative Decree. n.70 of April 9, 2003 relating to electronic commerce.
The items on the site can be purchased, while stocks last, by those over 18 years of age. For the delivery of your purchases you can choose the place that is most convenient for you: at home, in the office or to another person.
The minimum order is € 20.00 including VAT and excluding shipping costs.
The prices you find displayed on the BorcianieBonazzi.com website are inclusive of VAT tax.
The agreed prices are referred to these general conditions of sale. BORCIANI E BONAZZI S.R.L. reserves the right to modify the sales price list without notice.
Shipping costs, where applicable, must be added to the amount.
3) Technical data of products
The characteristics of the products are indicated on the online catalog and are visible when ordering. BORCIANI E BONAZZI S.R.L. shows the products as truthfully and accurately as possible.
For shipments to Italy, BORCIANI E BONAZZI S.R.L. cooperates with the express courier GLS - General Logistics Systems Italy S.p.A. For shipments outside of Italy, BORCIANI E BONAZZI S.R.L. works with D.H.L. and FedEx express couriers.
For shipping and delivery costs to Italy, Europe and the rest of the world, see the "Shipping and delivery" page.
The total amount of the order will be visible before proceeding with the confirmation of the purchase.
Orders are processed as soon as they are received.
The courier will deliver the goods directly to the address indicated at the time of purchase.
If the delivery does not take place successfully (in the event that the customer is absent at the time of delivery), the customer will be contacted by our Customer Service as soon as possible, making arrangements directly with the customer. BORCIANI E BONAZZI S.R.L. is not responsible for any delays attributable to the shipper.
Upon receipt of the package, we invite you to check:
- that the number of packages indicated on the waybill is actually the one delivered;
- that the package is intact and undamaged; any disputes must be reported to the courier by indicating on the waybill that you sign for collection, the words "Withdrawn subject to control", otherwise the package is considered delivered correctly.
5) Disclaimer of Liability
The commitment that BORCIANI E BONAZZI S.R.L. has is to operate as precisely as possible, however it could inadvertently run into technical or factual inaccuracies or inaccuracies and / or typographical errors.
BORCIANI E BONAZZI S.R.L. reserves the right to make changes and modifications to the site whenever this becomes necessary without any prior notice.
Furthermore, BORCIANI E BONAZZI S.R.L. does not guarantee that the information contained on its site conforms to the jurisdiction of each country or that the products displayed on the site are permitted for sale in all jurisdictions.
6) Return and refunds
Right of withdrawal and methods of exercise
The purchaser of the products on the BorcianieBonazzi.com site can unconditionally withdraw from the purchase contract under the following conditions:
- the right of withdrawal must be exercised within 14 working days of receipt of the goods by sending a registered letter with acknowledgment of receipt to the following address:
Borciani e Bonazzi srl con Unico Socio
Via Ezio Vanoni 37 / A, 26041, Casalmaggiore CR
BORCIANI E BONAZZI S.R.L. will reimburse the buyer for the sum paid for the purchase of the products and for the shipping costs (with the exception of the costs incurred for returning the goods); with the notice of withdrawal, the following data must be provided:
- number and date of the invoice;
- in case of partial withdrawal, description and quantity of the products to be returned;
- bank details on which to obtain the reimbursement transfer.
The buyer who has exercised the right of withdrawal will have to return it (total or partial) by ordinary postal package within 14 days of receipt of the goods.
The reimbursement of the sum will be made with the chosen method and free of charge within 15 days from the return of the goods, after checking the status of the same. In particular, it is required that the returned product:
- is intact;
- has not been used;
- has not suffered any type of damage;
- still has its original packaging.
Complaints relating to defective products or malfunctions in the shipping service can be sent via e-mail to the e-mail address bbitalia@BorcianieBonazzi.com.